Paylogic Help Center

Quick setup

Configuration

• How to set up a new event

Integration ticketshop

• Ticketshop integration on Website (iFrame)
• Ticketshop integration on Facebook

Basic setup

Creating and editing products and events

• How to set up a new event
• Creating and activating a Point of Sale (URL)
• Creating a product
• Setting up Sales Periods

Your ticketshop: the Frontoffice

• Before you go live: Publish your event
• Test your ticketshop in Preview mode
• Showcase all your available events with the Event Agenda
• Prevent order process errors: the Flowlink (your session has expired)
• Organizing your products with a Viewing Order

Ticketshop integration

• Ticketshop integration on Website (iFrame)
• Ticketshop integration on Facebook with +2000 likes

E-tickets

• How to create and set-up an E-ticket template

Guestlist

• How to send tickets using the guestlist
• How to import a list of contacts in the guestlist tool

Advanced product and event settings

• Setting up a secret or discount sale with Voucher groups
• How to create product categories in your point of sale
• Enhance cross- and up-selling with Combo products

Advanced event configuration

Online marketing

• Marketing tag configuration in the Backoffice
• Google Analytics Implementation
• Track the behaviour of fans in your ticketshop: the Google Analytics Goal Funnel
• Prevent 'direct traffic' counts: Cross-domain tracking
• Optimize your Facebook ads with the Facebook Pixel

Mailchimp

• ★ Synchronize your fan data with Mailchimp
• ★ Create effective target groups with E-commerce segmentation

Custom branding

• Change the colors of your ticketshop

Additional features

• Set up a secret or discount sale with the Vouchers feature
• Vouchers

Ticketware

• How to activate Ticketware so that I can print my tickets

Secureswap

• Fight ticketing fraud with Secure Swap

Primera

• Primera

Reporting

Custom reports

• Retreive consumer data with custom reports
• The most common used custom reports

Sales dashboard

• Your sales statistics at a glance: the Sales Dashboard

Reporting dashboard

• Get to know your fans: Demographic Statistics
• Analyse & compare your event data: the Reporting Dashboard
• Set up a schedule

Event Services

Scanning during my event

• What scan solutions does Paylogic offer?

Paylogic Scanning 2.0 (Scan App)

• Creating a scan operation + Reporting insights
• Scan App manual
• Troubleshoot

Paylogic Scanning

• Scanning Manual - Online
• Scanning Manual - Offline 
• Troubleshoot
• USB-scanner reset

Finance

Payments

• ★ Enabling B2C VAT-receipts
• Frequently Asked Questions

Refunds

• My event got canceled, how to proceed further

Amsterdam Dance Event 2019

Creating and editing events and tickets

• Event configuration
• How do I configure and edit a product?
• How do I change the available capacity of a specific product?
• Where can I configure my service fee?

Reporting (Sales Dashboard)

• Where can I find my Sales statistics?

FAQ

• FAQ

GDPR

Everything you need to know

• About AVG/GDPR
• Preparations Paylogic for GDPR
• What should you do?
• FAQ