Paylogic Help Center

Information concerning COVID-19 (Corona virus)

FAQ

• FAQ concerning the COVID-19 measurements

A cancelled or postponed event. How do I handle this in a customer-friendly manner?

• I am going to postpone my event
• I am going to cancel my event definitively
• Tickets have been sold through various primary, secondary and partner channels. How do I deal with this?
• Exporting the Fan data from our Backoffice

Quick setup

Configuration

• How to set up a new event

Integration ticketshop

• Ticketshop integration on Website (iFrame)
• Ticketshop integration on Facebook

Basic setup

Creating and editing products and events

• How to set up a new event
• Creating and activating a Point of Sale (URL)
• Creating a product
• Setting up Sales Periods

Your ticketshop: the Frontoffice

• Getting more out of the ordering process with a Confirmation Banner
• Before you go live: Publish your event
• Test your ticketshop in Preview mode
• Showcase all your available events with the Event Agenda
• Prevent order process errors: the Flowlink (your session has expired)
• Organizing your products with a Viewing Order

Ticketshop integration

• Ticketshop integration on Website (iFrame)
• Ticketshop integration on Facebook with +2000 likes

E-tickets

• Add a QR-code to your e-ticket 
• How to create and set-up an E-ticket template

Guestlist and Reservations

• How to send tickets using the guestlist
• How to import a list of contacts in the guestlist tool
• Create and manage Reservations

Advanced product and event settings

• Setting up a secret or discount sale with Voucher groups
• How to create product categories in your point of sale
• Enhance cross- and up-selling with Combo products
• Copying an event

Advanced event configuration

Online marketing

• Marketing tag configuration in the Backoffice
• Google Analytics Implementation
• Track the behaviour of fans in your ticketshop: the Google Analytics Goal Funnel
• Cross-domain tracking: avoiding ‘direct traffic’ when using a button or link
• Prevent 'direct traffic' counts: Cross-domain tracking
• Optimize your Facebook ads with the Facebook Pixel

Mailchimp

• Increase conversion with the Mailchimp Abandoned Cart automation
• Increase your conversion ratio with the Mailchimp abandoned cart automation
• Synchronize your fan data with Mailchimp
• Create effective target groups with E-commerce segmentation

Custom branding

• Translate your concept to your ticket shop with a modified header
• Change the colors of your ticketshop

Additional features

• Automate your ticket phases using Priority Groups
• Collect more information about your fans with the Questionnaire feature
• Set up a secret or discount sale with the Vouchers feature
• Vouchers

Ticketware

• How to activate Ticketware so that I can print my tickets

Secureswap

• Fight ticketing fraud with Secure Swap

Reporting

Custom reports

• Retreive consumer data with custom reports
• The most common used custom reports

Sales dashboard

• Your sales statistics at a glance: the Sales Dashboard

Reporting dashboard

• Create order in your report with Product Groups
• Get to know your fans: Demographic Statistics
• Analyse & compare your event data: the Reporting Dashboard
• Set up a schedule

Event Services

Scanning during my event

• What scan solutions does Paylogic offer?

Paylogic Scanning

• Creating a scan operation + Reporting insights
• Scanning with a mobile phone or a tablet: The Paylogic Scanning app
• Troubleshoot
• USB-scanner reset

Finance

Payments

• Set up VAT for a product in the Backoffice
• B2B Invoice
• Enabling B2C VAT-receipts
• Frequently Asked Questions

Refunds

• My event got canceled, how to proceed further

Amsterdam Dance Event 2020

Creating and editing events and tickets

• Event configuration
• How do I configure and edit a product?
• How do I change the available capacity of a specific product?
• Where can I configure my service fee?

Reporting (Sales Dashboard)

• Where can I find my Sales statistics?

FAQ

• FAQ

GDPR

Everything you need to know

• About AVG/GDPR
• Preparations Paylogic for GDPR
• What should you do?
• FAQ