Paylogic Help Center
(for organizers)
Information concerning COVID-19 (Corona virus)
General information (FAQ)
A cancelled or postponed event. How do I handle this in a customer-friendly manner?
- I am going to postpone my event
- I am going to cancel my event definitively
- Tickets have been sold through various primary, secondary and partner channels. How do I deal with this?
- Exporting the Fan data from our Backoffice
Manuals for the Voucher and Donation tool (will follow soon)
Quick setup
Configuration
Integration ticketshop
Basic setup
Creating and editing products and events
- How to set up a new event
- Creating and activating a Point of Sale (URL)
- Creating a product
- Setting up Sales Periods
Your ticketshop: the Frontoffice
- Getting more out of the ordering process with a Confirmation Banner
- Before you go live: Publish your event
- Test your ticketshop in Preview mode
- Showcase all your available events with the Event Agenda
- Organizing your products with a Viewing Order
Ticketshop integration
E-tickets
- Do not send out an E-ticket when purchasing a product
- Add a QR-code to your e-ticket
- How to create and set-up an E-ticket template
Guestlist and Reservations
- Reservation requests via shop
- How to send tickets using the guestlist
- How to import a list of contacts in the guestlist tool
- Create and manage Reservations
Advanced product and event settings
Advanced event configuration
Online marketing
- Marketing tag configuration in the Backoffice
- Google Analytics Implementation
- Track the behaviour of fans in your ticketshop: the Google Analytics Goal Funnel
- Cross-domain tracking: avoiding ‘direct traffic’ when using a button or link
- Prevent 'direct traffic' counts: Cross-domain tracking
- Optimize your Facebook ads with the Facebook Pixel
Mailchimp
- Increase conversion with the Mailchimp Abandoned Cart automation
- Increase your conversion ratio with the Mailchimp abandoned cart automation
- Synchronize your fan data with Mailchimp
- Create effective target groups with E-commerce segmentation
Custom branding
- Translate your concept to your ticket shop with a modified header
- Change the colors of your ticketshop
Additional features
- Minimum and maximum payment per payment method
- Automate your ticket phases using Priority Groups
- Collect more information about your fans with the Questionnaire feature
- Set up a secret or discount sale with the Vouchers feature
- Vouchers
Ticketware
Secureswap
Reporting
Custom reports
Sales dashboard
Reporting dashboard
Event Services
Scanning during my event
Paylogic Scanning
Amsterdam Dance Event 2020
Creating and editing events and tickets
- Event configuration
- How do I configure and edit a product?
- How do I change the available capacity of a specific product?
- Where can I configure my service fee?
Reporting (Sales Dashboard)
FAQ