Paylogic provides you with an invoice for each payment we receive from your customers. The payment of the order amount is done on the basis of the
amount that is received in the appropriate account.
Difference between time of order and payment
Between the moment that an order is placed by a consumer and the moment the money is received by Paylogic and thus available for payout, there is an average of 11 days. Payout can be influenced by the type of payment method used. The money goes from the bank of the consumer to the bank of the payment method. From there the amount goes to the Payment Service Provider, which is the organization standing between the payment methods and Paylogic, where it will finally be transferred to Paylogic.
This delay is not visible in the sales statistics in the Backoffice, as these show the real-time statistics. Because the ticket funds are processed through different parties and the delays that are caused by this, it is not always possible to include all the visible sold tickets (in the Backoffice) with the next payment.
Payouts are on Wednesday. It is determined per Client which Wednesday in the month that is. At the moment the payout is available, the transfer will be made available to the bank on Wednesday. The day of receipt depends on the receiving bank. Usually, that's the same Wednesday or Thursday. In case of a foreign bank, it may be that this could be a number of days later.
The Paylogic Service Fee is split between Online and Retail. Tickets that are sold online will be charged according to the agreed Service Fee. The agreed Service Fee is VAT exclusive, this will be added on the invoice.
For tickets that are sold via the retail channel (e.g. Primera) a tariff of 0.00 euros will be displayed. The service fee that will be charged for this in-store, is settled directly with consumers. In this case, no additional fees will be charged.
The net turnover is the total ticket monies that are collected on the basis of ticket values. In other words, the number of sold tickets multiplied by the ticket value.
The amounts contained in the Paylogic credit invoices have two types of VAT. The first is the VAT on top of the Paylogic Service charge. This is specified under ‘Paylogic Service fee’. This is just the VAT of the Service charges for online sales. The Service charges for tickets sold via Primera are directly settled with consumers and are not shown on the credit invoice.
The Service costs VAT are listed separately under ‘Total’. As a result, the amount excluding VAT will be higher than the amount including VAT. This is because it includes VAT on costs, which is why the total amount that is deducted will increase.
The result is that less is paid. This doesn’t feel right because the amount including VAT would normally be higher.
The VAT due on the Service costs can be reclaimed via a regular tax return, seeing as this concerns a Business to Business relationship. Your tax consultant knows how to do this. VAT included in the value of the sold tickets must be declared by the event organizer themselves. Paylogic’s only role here is receiving the money for the event organizer and subsequently paying it out. This is why the responsibility for the proper declaration lies with the event organizer.
The automated Paylogic process uses four decimal digits. The invoice uses a system whereby this will be rounded off to two decimals for the customer, which may cause differences.
In case a different amount appears because of this, the amounts charged to the consumer and the amounts that are deducted on the invoice will be the same.
As a result, the customer will not be disadvantaged. This situation only occurs if the Paylogic Service Fee will be charged 1-on-1 to the consumer, seeing as a VAT tariff should be charged then.
If you still have questions, please contact your Client Success Manager or Client Success Support: firstname.lastname@example.org