How to activate Ticketware so that I can print my tickets

This manual will guide you step by step to make sure you can print your tickets.

Requirements

  • Active Paylogic account with backoffice credentials;
  • Created event with configured points of sale.

 

Step 1: Open the tab ‘Manage’

When you are logged in to the Backoffice, open the tab ‘Manage’ by clicking it on the top left of the screen.

 

Step 2: Open the ‘Points of sale’ tab

Now that you are on the ‘Manage’ tab, open the ‘Points of sale’ tab.

 

Step 3: Create a Ticketware sales channel

In order to use Ticketware you need to have a dedicated sales channel devoted to Ticketware. This sales channel can be created by clicking the ‘Create new sales channel’ button. You will now be able to configure the sales channel, however for the Ticketware account it is only necessary to give the sales channel a title.

 

Step 4: Activate point of sale

Now it is important to activate the point of sale for your event. Go to 'Manage' > 'Event' > 'Point of sale' > 'Offline'. Select the created Ticketware point of sale.

 

Step 5: Connect to products

Now connect the point of sale to the right products. Go to 'Manage' > 'Events' > 'Products' > Select product > 'Sold in points of sale' > 'Offline'. Tick the created Ticketware point of sale. 

 

Step 6: Open the ‘Scan- & Ticketware’ tab

Now it is time to create a Ticketware account to make it able to print tickets. This can be done if you click the ‘Scan- & Ticketware’ tab. Now to go to the Ticketware section of this tab open the ‘Ticketware users’ tab.

Important notes:
- Select the created Ticketware point of sale at "Reseller point of sale".
- Select "Unlimited" at "Maximum per order".

 

 

Step 7: Lay out

Next you configure the settings for Ticketware. Here you can define the lay out of your tickets. Go to 'Manage' > 'Scan & Ticketware' > 'Ticketware presets' > 'Create paper preset'. At name you can fill in for example "Template". At CSS you fill in the following code:

/* ------------------------------------ */

/* Common Settings (body, page) ------- */

/* ------------------------------------ */

body {

font-family: Calibri, Verdana, Arial;

margin: 0;

}

@page {

margin: 0;

}

/* ------------------------------------ */

/* Ticket Paper Settings -------------- */

/* ------------------------------------ */

.ticket {

width: 130mm;

height: 60mm;

font-size: 0.9em;

position: relative; /* Always required */

page-break-inside: avoid; /* Always required */

page-break-after: always; /* Always required */

padding: 0; /* Always required */

padding-left: 5mm;

padding-top: 17mm;

}

/* ------------------------------------ */

/* EVENT TITLE & SUBTITLE ------------- */

/* ------------------------------------ */

.event .title {

font-size: 1.4em;

font-weight: bold;

}

.event .subtitle {

font-size: 1.1em;

}

/* ------------------------------------ */

/* EVENT INFO BLOCK (Bordered) -------- */

/* ------------------------------------ */

.event-info {

margin-top: 15mm;

border: 1px solid #000;

padding: 1mm;

width: 90mm;

font-size: 0.9em;

}

.event-info .start {

display: inline;

}

.event-info .date {

display: inline;

}

.event-info .location {

font-weight: bold;

}

.event-info .address {

font-size: 0.8em;

}

.event-info .address .street {

display: inline;

}

.event-info .address .post-code {

display: inline;

}

.event-info .address .city {

display: inline;

}

/* ------------------------------------ */

/* Seat & Row Info, beneath Event Info */

/* ------------------------------------ */

.placement {

margin-top: 2mm;

font-weight: bold;

}

/* ------------------------------------ */

/* BARCODE BOTTOM --------------------- */

/* ------------------------------------ */

.barcode {

width: 47mm;

height: 14mm;

position: absolute;

left: 5mm;

top: 67mm;

}

.barcode svg {

max-height: 15mm;

}

.barcode2 {

/* to display this vertical barcode add display: block; */

display: block !important;

height: 14mm;

width: 47mm;

position: absolute;

top: 30mm;

left: 115mm;

-moz-transform: rotate(-90deg) scale(1, 1);

-webkit-transform: rotate(-90deg) scale(1, 1);

transform: rotate(-90deg)

scale(1, 1);

}

.barcode2 > svg {

max-height: 20mm;

}

/* ------------------------------------ */

/* Product Info, bottom right -------- */

/* ------------------------------------ */

.product {

position: absolute;

top: 66mm;

left: 45mm;

}

.product .name {

font-size: 0.9em;

height: 5mm;

overflow: hidden;

}

.product .subtitle {

font-size: 0.8em;

height: 4mm;

overflow: hidden;

}

/* ------------------------------------ */

/* Order Info, beneath Product Info --- */

/* ------------------------------------ */

.extra {

position: absolute;

font-size: 0.7em;

top: 74mm;

left: 45mm;

}

.extra .price {

font-size: 1.1em;

}

.extra .disclaimer {

font-size: 0.8em;

}

.extra .order-id {

padding-top: -10mm;

display: inline;

font-size: 0.7em;

}

.extra .order-id:after {

content: ‘,’;

}

.extra .order-date {

display: inline;

font-size: 0.7em;

}

.extra .order-date:after {

content: ‘.’;

}

 

Step 8: Ticketware permissions

The created ticketware users must be authorized to use the template. Go to 'Manage' > 'Scan & Ticketware' > 'Ticketware presets' > 'Edit preset permissions'. On the following screen you have to tick the right boxes. 

 

Step 9: Download the Ticketware software

You find the Ticketware software at 'Documentation'. Please download this software.

 

Step 10: Open Ticketware

Login with the Ticketware credentials you created. When everything is alright, you see your event with your products. Please note the following notes:
- Select the right language. This is the language of the time and the date printed on the tickets. 
- Select the created template (CSS code) for the correct lay out of your ticket. 

 

Stap 11: Printen

Click on the product you want to print and set the amount of tickets. After that you click on 'Buy'. Select the right printer and your tickets will be printed!

 

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