Please contact your personal Client Succes Manager (or Client Succes Support) first. They are able to provide you a list containing contact information of your customers. In this way you are able to provide them with information.
Your Client Succes Manager will also send you another file which you'll have to fill out in order to provide us with the required information about the refunds. Here you can confirm which costs need to be refunded (service fees, payment costs etc…)
As soon as you have filled in and signed this document, our Customer Services will do their best to guarantee the refunds.
If it happens to be that your balance at Paylogic is insufficient, you will receive a pro-forma invoice from us.
Note: This is only valid if the document is signed by an authorized signatory.
Note: It depends on the chosen payment methods of the customer itself when they get their money back.