Problems while scanning
It’s possible that a USB scanner reads the barcodes incorrectly. This may cause tickets being displayed as not valid, which might impact the waiting times for the entrance of the event. This has to do with the hardware settings of the scanner. These settings can be reset by using the reset-barcode.
Step 1: Connecting the USB scanner
To scan the reset-barcode, you only need to connect the scanner to a PC or laptop using a USB port. You don’t need to log in to Paylogic Scanware.
Step 2: Scanning the barcode
Scan barcode below. The scanner will now make a bleeping noise. The scanner has now been reset.