This feature needs to be activated by Pylogic before you are able to use it. Please contact your Client Success Manager to switch it on for you.
A feature has been built within the Paylogic Backoffice that enables your fans to generate a VAT receipt of their order(s). After completing an order, the ticket buyer will be offered the opportunity to generate an invoice with VAT %. This article explains step by step how to activate this feature in Backoffice.
Note: Do not use this feature for Travel Widget bookings or in combination with Installment Plan.
Step 1: Select the desired event
Go to ‘Manage’, where the right event can be selected.
Step 2: Set the VAT percentage per product
Before a VAT receipt can be generated, the VAT percentage needs to be set for each product individually. To do this, go to ‘Products’ in your event settings and set ‘Applicable VAT’ for each product.
Step 3: Active VAT-receipt
Select ‘Receipts’ and click on ‘Enable VAT Receipts’. Do forget to save your new settings by clicking on ‘Save changes’
Step 4: Generating a receipt (fan perspective)
After placing an order, a ticket buyer will receive the email below. Besides the option to download the E-ticket, another option has become available by clicking on ‘Generate your VAT receipt’.
The ticket buyer is then requested to fill in the following information:
- Company Name
- Address
- Postal code
- City
- Country
- VAT Number
Most of these fields will be prefilled based on the information in the order. Only Company Name and VAT Number will need to be filled in.
Note: In case a ticket buyer does not have a VAT Number, the numbers ‘00’ can be filled in to generate a VAT receipt.
Step 5: Downloading the receipt (fan perspective)
Within a few minutes after hitting ‘Generate VAT receipt’, the ticket buyer will receive another email with a clickable button that can be used to download the VAT receipt.
