Can I use mail addresses which I’ve collected in the past and will collect in the future for marketing purposes?
- You may use contact information to provide your fans with information or updates directly concerning their specific order. The fan gave implicit consent for this by accepting our terms and conditions and/or our privacy statement. If however you want to use contact information for other purposes, like say promotion for next year’s event, you must obtain explicit consent first. We have a feature ready in your clientportal to enable a checkbox for your fans if you would like to send them promotional emails afterwards. Keep in mind that your own terms & conditions i.e. your privacy statement clearly mentions the manner(s) in which you will use contact information of the fan.
What should I do if I get an information or deletion/anonymization request from fans?
- Please forward any information and deletion/anonymization requests to our Privacy Customer Service Team at privacy@paylogic.com. You can also forward fans to Paylogic Customer Care when you’ve allowed us to act on the request directly via our Processing Agreement.
Should I adjust anything in my Paylogic account or data environment?
- By using the Paylogic system, fan data will be processed, which is securely stored and made available via your client portal. This information can be adjusted by you and automatically deleted after a specific amount of time. If you have more questions about (for example) the removal of data and retention time, please feel free to contact our Client Success Team.
How long will Paylogic store personal fan data?
- Our processing purposes require us to hold your data for a limited period after an order has been made, in order to properly finalize all financial transactions. Please contact our Client Success Team to get more information about the specific processing times. The GDPR requires us to delete fan information after this period. Nonetheless, you are the data owner and we don’t want to delete data that might be valuable to you. As a solution we offer a feature in your client portal to enable or disable automatic deletion. If you choose to disable automatic deletion, it is always under your own responsibility and must be in according with your own terms & conditions and/or privacy policy towards the fans.
What can I do to be compliant?
- In our Help Center article about GDPR you will find a few tips about how to make your organisation GDPR compliant. In addition, there are many sources online. We are hoping that you found this resource helpful (please note when using this and other resources, it’s not legal advice. We encourage you to speak to a legal counsel to learn how the GDPR may affect your organization).