This article takes a closer look at the Frequently Asked Questions (FAQ). Please contact the Client Success Team if you have any questions about the information below.
Can I use previously collected email addresses and ones I collect in the future for marketing purposes?
- You can use contact details to supply your fans with information or updates if they are directly related to their specific order. By agreeing to our general terms and conditions and/or accepting our privacy statement, the fan has given implicit consent. In case you want to use contact details for other purposes, e.g. promoting your next event, you first need to obtain explicit permission for this.
What should I do when a fan makes a request to delete their personal data?
- Please send requests from fans regarding information, deletion, and/or anonymization to our Privacy Customer Service Team via firstname.lastname@example.org. Keep in mind that you give Paylogic consent beforehand using the processor agreement, in order to directly follow up on the request.
Do I need to change anything in my Paylogic account or data environment?
- Personal data of fans is safely stored by using the Paylogic platform. This information is accessible for the event organizer and can be changed using the Backoffice. In addition, the information can automatically be deleted after a certain time period by the event organizer. Please feel free to contact our Client Success Team in case you’ve got further questions about the deletion of fan data.
How long will Paylogic keep the data?
What can I do to meet GDPR guidelines?
- You can find several tips on how to comply with the GDPR guidelines in our Help Centre article regarding the GDPR. Please bear in mind that this article is not legal advice and only provides additional information. We, therefore, recommend you to contact a legal advisor. They can explain how GDPR guidelines may affect your organization.