Custom Domain

Custom Domain

Steps to configure a custom domain

Domain name record (CNAME)
Before you can configure the Custom Domain in the backoffice, you need to set a CNAME for the Paylogic application(s) you want to use with your own domain. The following steps are a general guideline to achieve this. Since this configuration is outside of the Paylogic system, we cannot help you with this.
  1. Log in to your domain host (DNS provider).
  2. Go to the DNS settings of your domain.
  3. Create a new DNS record with these values:
    1. Name: the domain name you want to use, e.g. tickets.mydomain.com (note that you usually only need to enter the leftmost part of the domain name).
    2. Value: one of the following domains, if applicable:
      1. account.paylogic.com (fan services after ticket purchase, MyOrder)
      2. auth.paylogic.com (authentication service)
      3. shop.paylogic.com (ticket shop, Resale platform)
      4. agenda.paylogic.com (agenda, multi event platform)
    3. Type: CNAME
    4. TTL (Time to Live): 3600 (one hour) is the recommended value, but this is at your own discretion. 
  4. Make sure you save and/or apply your changes.
Backoffice configuration
After you have set the CNAME(s), you can configure the Custom Domain(s) in the Paylogic backoffice. Follow these steps to set it up.
  1. Go to the menu 'Custom domains' under the Merchant settings.
  2. Click 'Add custom domain'.
  3. You will be taken to a new screen where you can see and configure the following fields:
    a. Allowed merchants: this determines on which account you can use the custom domain. By default, the account you are in is used. Adding accounts can only be done by your client success manager.
    b. Domain: here you enter the fully qualified domain name of the site you want to use (for example shop.example.com or tickets.example.com). You must specify the full subdomain and not just the main domain (so do not request example.com).
    c. Type: select the application for which you want to use the Custom Domain: Account, Auth, Personalisation or Shop.
    d. Status: this will always be 'New' and therefore cannot be changed.
  4. Once you have filled in everything, save the form.
  5. In the overview you will now see the Custom Domain you requested. Our system verifies the domain with the CNAME that has been set. As soon as this check has passed and everything is correct, the status changes to 'Verified'.
  6. Once a custom domain has been verified, it can be used for configuration in the channel. Go to 'Manage > Sales channels' and select the channel on which you want to configure the Custom Domain.
  7. You can select a verified custom domain with the type 'Shop' for a shop in the 'Custom domain for the shop' dropdown list.
  8. You can select a verified custom domain with the type 'Account' for the account service (MyOrder and MyAccount) in the 'Custom domain for the account service' dropdown list.
  9. Click 'Save changes'.
  10. The custom domain is now applied to the selected applications. You can find the new shop URL with the custom domain in the events that use this channel.

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