Enable your fans to make name changes through Name Change

Through our personalization features, we enable our clients to collect data from all (100%) fans. This valuable data allows our clients to build their own unique database and gain better insight into their fanbase.

However, if a fan unexpectedly cannot attend the event, Name Change offers the option to change the name on the ticket so it can be transferred to a friend or acquaintance. Via the confirmation email they already received, the buyer gets access to the white-label MyOrder environment, the central page through which the fan can perform the name change themselves.

If desired, as an organizer, you can charge a transfer fee that the fan must pay when transferring a ticket.

Below you will find the step-by-step guide for activating this feature.

We always recommend contacting your Client Success Manager to discuss the use of Name Change.

Setting up the Name Change sales channel

1. Go to 'Create' and then to 'Sales Channels'.
2. Filter from 'Online' to 'Transfer'.
3. Does a channel already exist?
4. If not, follow the steps below;
5. If so, continue with the steps below under; 'Activating Name Change for your event'.

Creating a Name Change sales channel

1. Go to 'Create' and then to 'Sales Channels'.
2. Click on 'Create new channel'.
3. Give the channel a name, for example, Name Change.
4. For 'Type', choose 'Transfer'.
5. Select 'Create channel'.

Setting up Name Change fees

1. Click on 'Merchant'.
2. Click on 'Financial settings'.
3. Click on 'Service fees'.
4. Select 'Transfer'.
5. Select 'Override fee' for your created transfer channel; The 'Merchant fee' is the fee charged per transferred ticket to the fan; enter your desired fee per ticket.
6. Select 'Save changes'.
   

Activating Name Change for your event

1. Go to the desired event.
2. Select 'Sales configuration'.
3. Click on 'Create new sale'.
4. Select the Name Change channel and click 'Create sale'.
5. Activate the products for which you want to enable name changes. On the right side, you will find a search bar to easily assign products in bulk.  
6. Don't forget to publish your ticket shop via the 'Publish' button. After it turns green, fans will be able to change the name on the ticket themselves via the MyOrder environment.
   

• Related Articles

• Encourage fans to purchase add-ons with upselling

  It's possible to add add-ons both at the checkout and in the MyOrder environment of the fan. Fans will see upsell options at the checkout when they have added products to their shopping cart. In the MyOrder environment, fans can personalize tickets, ...

• Complete your fan database with personalisation

  Personalisation gives you insight into who your fans are. In addition to the data of ticket buyers, this feature allows you to map out all visitors to your event. This not only provides unique insights, but also offers the opportunity to create or ...

• Counter ticket fraud with Secure Swap

  Of course, nobody wants ticket fraud. Fortunately, together with Ticketswap, we have come up with the solution to this. Secure Swap makes reselling tickets 100% reliable. When a fan sells a ticket via Ticketswap, the old barcode is cancelled and the ...

• Promote Resale-platform in primary ticketshop

  Introduction When fans are unable to attend an event, there are several players on the market that enable resale. In these articles (1. Waiting List | 2. Resale Platform), you can already read about the options See Tickets offers to take back ...

• Collect fan data via the queue

  With the ‘Personal Details in Queue’ feature, you can collect data from all fans interested in an event via the queue. In the queue, a screen is displayed with the following fields: First name Last name Email address If a fan fills this out and ...