Enable your fans to make name changes through Name Chang

Enable your fans to make name changes through Name Chang

Through our personalization features we enable our clients to collect the data of all (100%) fans. With this valuable data, we enable our clients to build their own unique database and get a better understanding of their fan base.

However, if a fan is unexpectedly unable to attend the event, Name Change offers the possibility to change the name on the ticket so it can be transferred to a friend or acquaintance.
Via the confirmation email already received, the buyer is given access to the white-label MyOrder environment, the central page through which the fan can make the name change himself.

If desired, you as an organizer can charge a transfer fee that the fan has to pay when transferring a ticket.

Below is the step-by-step plan for activating this feature.
We recommend that you always contact your Client Success Manager to discuss the use of Name Change.
Setting up the Name Change sales channel
  1. Go to 'Manage' and then to 'Sales Channels'.
  2. On the right side of 'Online', filter on 'Transferred' (or 'Transfer' in English).
  3. Does a channel already exist?If not, follow the steps below;If yes, follow the steps below at; 'Activate Name Change for your event'.

Creating a Name Change sales channel

  1. Click on 'Create new channel
  2. Give the channel a name, for example Name Change
  3. Under 'Type', select 'Transfer' or 'Transfer' in English.
  4. Select 'Create channel'.

Setting up Name Change fees

  1. Click on 'Service fee'.
  2. Select 'Transfer'.
  3. Select 'Transfer fee' for your created transfer channel;
  4. The ''Merchant fee'' is the fee charged to the fan per ticket transferred, enter your desired fee per ticket.
  5. Select 'Save changes'.

Activate Name Change for your event

  1. Go to 'Manage' the desired event.
  2. Select 'Sales configuration'.
  3. Click on 'Create new sale'.
  4. Select the Name Change channel and click 'Create Sale'.
  5. Activate the products for which you want to enable Name Change. On the right, you'll find a search bar to easily assign products in bulk.
  6. Don't forget to publish your ticketshop via the 'Published' button. After this is green, fans are able to change the name on the ticket themselves via the MyOrder environment.

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