Enable your fans to make name changes through Name Chang

Enable your fans to make name changes through Name Chang

Through our personalization features we enable our clients to collect the data of all (100%) fans. With this valuable data, we enable our clients to build their own unique database and get a better understanding of their fan base.

However, if a fan is unexpectedly unable to attend the event, Name Change offers the possibility to change the name on the ticket so it can be transferred to a friend or acquaintance.
Via the confirmation email already received, the buyer is given access to the white-label MyOrder environment, the central page through which the fan can make the name change himself.

If desired, you as an organizer can charge a transfer fee that the fan has to pay when transferring a ticket.

Below is the step-by-step plan for activating this feature.
We recommend that you always contact your Client Success Manager to discuss the use of Name Change.
Setting up the Name Change sales channel
  1. Go to 'Manage' and then to 'Sales Channels'.
  2. On the right side of 'Online', filter on 'Transferred' (or 'Transfer' in English).
  3. Does a channel already exist?If not, follow the steps below;If yes, follow the steps below at; 'Activate Name Change for your event'.

Creating a Name Change sales channel

  1. Click on 'Create new channel
  2. Give the channel a name, for example Name Change
  3. Under 'Type', select 'Transfer' or 'Transfer' in English.
  4. Select 'Create channel'.

Setting up Name Change fees

  1. Click on 'Service fee'.
  2. Select 'Transfer'.
  3. Select 'Transfer fee' for your created transfer channel;
  4. The ''Merchant fee'' is the fee charged to the fan per ticket transferred, enter your desired fee per ticket.
  5. Select 'Save changes'.

Activate Name Change for your event

  1. Go to 'Manage' the desired event.
  2. Select 'Sales configuration'.
  3. Click on 'Create new sale'.
  4. Select the Name Change channel and click 'Create Sale'.
  5. Activate the products for which you want to enable Name Change. On the right, you'll find a search bar to easily assign products in bulk.
  6. Don't forget to publish your ticketshop via the 'Published' button. After this is green, fans are able to change the name on the ticket themselves via the MyOrder environment.

    • Related Articles

    • Encourage fans to purchase add-ons with upselling

      It's possible to add add-ons both at the checkout and in the MyOrder environment of the fan. Fans will see upsell options at the checkout when they have added products to their shopping cart. In the MyOrder environment, fans can personalize tickets, ...

    • Complete your fan database with personalisation

      Personalisation gives you insight into who your fans are. In addition to the data of ticket buyers, this feature allows you to map out all visitors to your event. This not only provides unique insights, but also offers the opportunity to create or ...

    • Promote Resale-platform in primary ticketshop

      Introduction When fans are unable to attend an event, there are several players on the market that enable resale. In these articles (1. Waiting List | 2. Resale Platform), you can already read about the options See Tickets offers to take back ...

    • Maintain control over resale with your own Resale platform

      When fans are unable to attend an event, there are various players in the market that enable resale. In the current landscape, we see that scalpers and many external marketplaces sell non-validated tickets at inflated prices, influencing the overall ...

    • Know who your visitors are with Send to Friend

      Where previously the main booker was responsible for personalising all tickets, the main booker can now send his or her friends a personalisation request via Send to Friend. You can decide whether personalisation of tickets is mandatory or not. This ...