Encourage fans to purchase add-ons with upselling
It's possible to add add-ons both at the checkout and in the MyOrder environment of the fan. Fans will see upsell options at the checkout when they have added products to their shopping cart.
In the MyOrder environment, fans can personalize tickets, resell tickets, change names, and of course, download their tickets. Fans are in this environment at different times, making it the perfect place to make add-on products visible.
Creating a shop for extra products:
If you've never set up upselling before, go to 'Manage' at the top and navigate to 'Sales Channels' in the black column on the left.
Create a new sales channel for Upsell. Choose 'Type': Online, and 'Sold via': Shop.
Go to 'Manage' and then 'Sales Configuration' in the gray column. Click the pink button 'Create New Sale' and choose the sales channel you just created.
Now add the desired additional products by clicking on 'Add Products to Sale'. Then save with the green button 'Apply Changes'.
Don't forget to publish the Upsell shop by sliding the slider from red to green.
Making the extra products visible in the MyOrder environment of the ticket buyer:
Go to 'Manage' and click on 'Sales Configuration'.
Go to 'Manage' and click on 'Sales Configuration'. Go to your regular ticket shop in the overview.
Click on the black 'Edit' button on the right side.
Expand the 'Upselling' section.
Enter '4' under 'Number of recommended products' and add the add-ons.
Check the 'Enable upsell in MyOrder' box. Add the sales channel you created for Upsell.
Enter '5' under 'Number of recommended products' and add the add-ons.
If you want to show product images in the upsell shop, check these checkboxes.
Don't forget to save your changes at the bottom.
Double-check if you see the add-ons appear in the shop at checkout. It should look like this:
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