How to make reservations for your event possible
With the reservations tool a partner, fan or guest can apply for a ticket or other product. This application can be automaticly approved or denied. You can use this feature as an accreditation tool for partners and guest, or use it to collect pre-registrations from loyal fans for an exclusive early bird sale for example.
How to set-up the 'Reservations' sales channel
- Go to 'Create' > 'Sales Channels' and create a new sales channel.
- Choose type 'Online' and give the channel a suitable name, like 'Reservations'.
- Make sure to activate the 'Requires approval' option.
- Save the settings and click the pink button 'Create channel'.
- Then go the desired event via 'Events' and click on 'Sale Configuration'. Add the products you would like to make available for the reservation.
- Click on the black button 'Edit' on the right side to set the details for the sales channel properly.
- Under the 'Reservation settings' heading, choose how long a registration remains valid, before and after it is approved.
- Finally, share the Sales URL so that partners or guests can request their own reservation or registration.
- Any payment follows only after a reservation is approved (read about this further in this article).
How to create a reservation
- Go via event settings to the reservation set-up.
- Click the 'make a reservation' button and choose the sale you want to use.
- Add all data of the partner or fan for whom you're make the reservation.
- Select the amount of tickets you want to reserve.
- Click 'create reservation' to complete.
Note: Only select 'Create and approve reservation with bank transfer' if payment via manual bank transfer is desired.
This works in a different way than the regular payment methods.
Manage your reservations
You can manage your reservations on the overview page. You can also approve, remove or add payments to the reservations. This page shows you the following options:
- Approve or approve with bank transfer
- Edit
- Decline
- Redo (this gives you the opportunity to copy paste the reservation including all customer data)
When the reservation is approved the partner or fan will receive an email with the conformation and a payment link. After they've completed their payment they'll receive their tickets. Also when you decline a reservation the person who applied will receive an email to confirm the refusal.
Make sure that whenever you change a reservation after already approving it, you need to approve it again!
Related Articles
Yesplan
With the Yesplan integration you can easily publish events from Yesplan and synchronize event data like sales and scanning numbers. In this article we will guide you through the following items: Set up Yesplan integration in Paylogic Set up ...Donation at checkout
In this article, you will read how donation feature works, and how to activate it for your event. There is now the option to let the fan make a donation at checkout. This new feature now makes it easy for your audience to contribute to your ...Become extra flexible with the mobile & simplified Backoffice!
Especially for clubs and venues, we have developed a new mobile-friendly Backoffice role! The Club Mobile Merchant User makes it easy for you as an event organiser to make adjustments in our Backoffice from location and via phone. There are fewer ...Send out multiple tickets at the same time via the guest list tool
Via the guestlist tool, it is possible to provide a complete list of tickets by importing a . CSV file. Read all about it below. Select the desired event. Go to the event setup and select guestlist. Choose 'import with assigned products' and download ...Send guestlist tickets
In the Backoffice, it is possible to send guestlist tickets in the following way: 1. Navigate to your desired event. 2. Go to sales configuration and click the pink ‘Create new sale’ button. If a guest list channel already exists, select your already ...