How to make reservations for your event possible

With the reservations tool a partner, fan or guest can apply for a ticket or other product. This application can be automaticly approved or denied. You can use this feature as an accreditation tool for partners and guest, or use it to collect pre-registrations from loyal fans for an exclusive early bird sale for example. 

How to set-up the 'Reservations' sales channel

1. Create a new sales channel and add the products.

2. Activate the sales channel en set-up the basics.

3. Go to sales channels and sales configuration and select the 'requires approvel' option. 

How to create a reservation

Make sure you select every individual product and add it to the reservation sales channel.

1. Go via event settings to the reservation set-up.

2. Click the 'make a reservation' button and choose the sale you want to use. 

3. Add all data of the partner or fan for whom you're make the reservation. 

4. Select the amount of tickets you want to reserve. 

5. Click 'create reservation' to complete. 

Manage your reservations 

You can manage your reservations on the overview page. You can also approve, remove or add payments to the reservations. This page shows you the following options: 

1. Approve or approve with bank transfer
   
2. Edit
   
3. Decline
   
4. Redo (this gives you the opportunity to copy paste the reservation including all customer data)
   

When the reservation is approved the partner or fan will receive an email with the conformation and a payment link. After they've completed their payment they'll receive their tickets. Also when you decline a reservation the person who applied will receive an email to confirm the refusal.

Make sure that whenever you change a reservation after already approving it, you need to approve it again!

Let partners or fans make their own reservations

1. Create a new sales channel for 'reservations', add the 'shop' as point of sale. 

2. Add the products that need to be available for reservation. 

3. Share the reservation shop link with any one you want (you find this link at the 'Frontoffice URL' button on the event dashboard)

Please get in contact with us so we can help you set up the shop and activate the reservations tool for you!

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