Now enable your fans to rebook and/or upgrade tickets using the change module

It is common for a ticket buyer to want to rebook their tickets, for example, to a different day, time slot, price category, or another event. Through our change module, we now offer ticket buyers a solution to rebook and/or upgrade their tickets.

Benefits

1. Providing a self-sufficient solution for ticket rebooking, saving time and costs in Customer Service;
   
2. Allowing self-rebooking increases the sense of control for the ticket buyer, positively impacting fan experience;
   
3. Organizers can implement a new revenue model by facilitating the sale of upgrades (e.g., marketing campaigns focused on upgrading to VIP).

How does it work for the ticket buyer?

1. After placing an order, the ticket buyer receives a confirmation email with a link providing access to MyOrder. MyOrder is the central page where a buyer can manage their order.
   
2. On this page, a button "Change Products" is displayed. If the buyer selects it, they can indicate which products they want to change.
   
3. The buyer then chooses the event for which they want to use their credit, after which they are redirected to the shop.
   
4. In the shop, they select the new products, and the credit from the original order is deducted from the new total amount.
   
5. The buyer completes the new order, and the products selected for change in the original order are canceled.

Do you want to use the change module for your event(s)? We are happy to assist you with further configuration and setup! Contact us via the button below.

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