It still sometimes happens that consumers unknowingly make a mistake when checking out their order, you can think of:

• Accidentally selecting wrong payment method; 

• Accidentally selecting the wrong bank; 

• Insufficient credit/balance;

• Limit settings on the chosen credit card; 

• Et cetera.

Repayment has been developed for these situations. Through this, fans can retry their payment while the payment period is still running. When a payment is not made or fails, the fan will see a screen on our shop's confirmation page indicating that the payment has not been made. There is then also a button that takes the fan back to the checkout screen where the payment method can be changed.

How to set this up?

1. Log in, in the Backoffice;

2. Go to ‘create’;

3. Click on the sales channel voor which Repayment may be enabled;

4. Check the box  ‘Allow retrying payment’. 

Continue the steps for the sales channels for which this should be enabled.