Scanning Time Slots

This feature allows you to scan tickets for a specific period, better known as time slots. When you add a time slot to a product, the restriction is automatically added that the product must be scanned within the selected time slot to be valid. Scanning outside the time slot will result in a 'not allowed' scan.

1. Create the desired time slots for the event

Time slots are event-specific, so the first step is to set up time slots for the event. Click on the desired event > choose 'time slots' under event settings.

Note:

1. It is not possible to edit a time slot once it's created. Any changes to a time slot must be made by deleting the original time slot and creating a new one (and reconfiguring all products for that time slot).
   
2. It is not possible to delete a time slot that is used by a product.
   

2. Set the desired time slot per product

After creating the time slots, a new option appears in the product settings. Go to products under event settings. For each product, there is an option for time slot. In the time slot, you can easily select one of the created time slots to add a time slot to this specific product. Removing a time slot for the product must be done by deselecting the entered time slot.

Note:

1. There is currently no way to select time slots in bulk. Time slots must be selected for each desired product individually.

3. Scanning

By adding a time slot to a product, the time slot is automatically activated for scanning. Active time slots appear under the product on the product configuration page.

Note:

1. A scan operation must be available. This feature does not work without a scan operation.
   
2. It is not possible to edit time slots directly from the scan operation. This must be done in the product.
   

For scanning, a time slot simply means that tickets for this product are only valid within the configured time slot. Scanning a ticket outside the time slot will result in a 'not allowed' scan.

Admin and Manager scan users have the option to ignore time slots by selecting the 'ignore time slots' option in the scan app. This allows them to scan the ticket as 'valid' outside the configured time slot. (For fans who arrive late or come early, etc.)

Note:

1. Scan users do not have the ability to ignore time slots.
   
2. The ignore function must be actively turned on or off. Once it's turned on, it remains on until the user turns it off again, effectively ignoring all time slots from that point forward.

For more questions about time slots, please contact us via the button below.

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