Branding
Create a Wallet Pass template
Follow these steps to create a Wallet Pass template In the backoffice go to ‘Ticket Templates’ and select ‘Wallet Pass’. Click ‘Create new Wallet Pass template’ A Wallet Pass template consists of two pass types: Apple Wallet and Google Wallet. Let’s ...
Adding/modifying E-ticket design
In this article, you'll learn step-by-step how to set up an E-ticket with your own design in the Backoffice. When designing your own E-ticket, please consider the following conditions: A4 size PDF file Maximum 2 MB Space for horizontal barcode: 100mm ...
Add a banner to the confirmation page of a shop
Add a banner to your shop's confirmation page to direct people to your website, socials, or newsletter. 1. Go to 'Manage' and select the event. 2. Click on 'Sales Configuration' and navigate to 'Edit Sales'. 3. Select 'Banners' and add the banner ...
Give your ticketshop a nice look with the theme feature
Add your brand colors, logo and background image to your ticketshop by following the steps below. 1. Go to 'Merchant' and click on 'Themes'. 2. Click on the pink 'Create new theme' button, or choose to edit an already existing theme. Note: If you ...
Adding different pages in a ticketshop
In addition to entrance tickets, the ticket shop is a great place to offer additional products such as lockers, parking tickets, and merchandise. Follow the steps below to display these separately from the entrance tickets in the ticket shop. If you ...
Alternative event name for E-Ticket
In this article, you can read step-by-step how you can ensure that events with a long name or title do not fall outside the barcode box of a template. Before this update, you would receive a message in the Back Office that the name was too long. When ...
Add a banner in the confirmation email, to get more out of your order process
A confirmation banner is a banner that the fan will see on the confirmation email. This banner can be used to translate your branding to the confirmation email. To set up the banner, follow the steps below: 1. Select the desired event. 2. In the gray ...
Popular Articles
Creating a scan operation
Before you start scanning, you need to create an operation. You do this by setting up a scan and creating an operation. Follow the steps below to get started: 1. Go to 'Manage' at the top. 2. Click on 'Scanning' in the black left-hand menu. 3. Then ...
How to make reservations for your event possible
With the reservations tool a partner, fan or guest can apply for a ticket or other product. This application can be automaticly approved or denied. You can use this feature as an accreditation tool for partners and guest, or use it to collect ...
Send out multiple tickets at the same time via the guest list tool
Via the guestlist tool, it is possible to provide a complete list of tickets by importing a . CSV file. Read all about it below. 1. Select the desired event. 2. Go to the event setup and select guestlist. 3. Choose 'import with assigned products' ...
Add additional information to the confirmation email
In the confirmation e-mail fans receive, there are several places where you can add text. Here you can put important information and/or instructions, for example. 1. Go to the desired event via 'Manage'. 2. Select 'Fulfillment settings' in the light ...
Give preference to different payment methods by setting a minimum amount
To sell tickets for your event, it is possible to set restrictions on the available payment methods. This is possible based on a minimum and/or maximum purchase amount. For example, it can be useful to show the payment methods with a high chargeback ...