Get to work
Copy sale
It is possible to copy a single sale/shop. This could be helpful when you use different shops for partners, guests or pre-sales that have the same set-up. The following items are being copied: Added products Categories including descriptions, set-up ...
Adding extra information to a ticket shop
It can sometimes be useful to add extra information to your ticket shop, without it being directly linked to a specific product. Follow the steps below to add general information about the event or purchasing process in your shop. 1. Go to ‘Events’ ...
Adjusting event details
If you need to change the date of your event after creating it, there's no need to create a new event. You can easily adjust the current settings of the event using the following steps. 1. Go to the ‘Settings’ heading. 2. Click on ‘Event details'. 3. ...
Adjusting the sales periods of your products and events
Adjust the sales period for your event: If you want to extend or shorten ticket sales for your event, you can adjust the period for this. 1. Go to ‘Events’ and select the desired event. 2. Go to ‘Settings’ and then ‘Sales periods’. 3. Adjust the ...
Adding or arranging products in a ticket shop
If you haven't created any products yet, please read this article first. 1. Go to ‘Events’ and select the desired event. 2. Go to ‘Sales configuration’. 3. Select your desired ticketshop. 4. Click on the pink button ‘Add products to sale’. 5. Select ...
Create a new product and add it to a ticket shop
Creating products? In this article, we explain how to do that. Step by step, we explain below how to get your products ready for sale: Go to ‘Events’ and select the desired event, then go to ‘Products’. Click on ‘Create new product’ on the right. ...
Create a new ticketshop
Within an event, you can create multiple ticket shops. For example, consider a separate ticket link for a presale and friends & family sale. Follow the steps below. Create a ticketshop 1. Go to ‘Events’ and select the desired event. 2. Go to ‘Sales ...
Set up a service fee for the buyer
On top of the ticket price, as a seller, you can also charge service fees. This can be specified at both the product and order levels. Note: Ticket prices are always displayed including service fees when charged. If you choose service fees per order, ...
Create a new event
Follow the steps below to quickly and easily set up a new event with associated ticket shop: 1. Go to ‘Create’ and click on ‘Event’. 2. Fill in the required basic information of the event and then click ‘Next’. This information can always be changed ...
Setting up additional product fees
Setting up additional product fees Apart from the ticket price and service fee, it may be necessary to charge additional costs, such as tourist tax or deposit. With the custom fee solution, additional costs can be added separately per product, and ...
Manually change products to sold out
Products automatically go to 'Sold out' in the shop when there is no more capacity. Follow the steps below if you want to set specific products to sold out earlier and manually. 1. Go to ‘Events’ and select the desired event. 2. Under ‘Settings’, go ...
Art work Overview
Overview artwork ticket shop type example artwork type size logo max 300 kB, png, svg, jpg or gif, optimal size: 225 x 75 pixel background picture max 1 MB, jpg or png 1800 x 1000 pixel favicon png, ico- or gif, 32 x 32 pixel Queue (optional) ...
Popular Articles
Creating a scan operation
Before you start scanning, you need to create an operation. You do this by setting up a scan and creating an operation. Follow the steps below to get started: 1. Go to 'Manage' at the top. 2. Click on 'Scanning' in the black left-hand menu. 3. Then ...
How to make reservations for your event possible
With the reservations tool a partner, fan or guest can apply for a ticket or other product. This application can be automaticly approved or denied. You can use this feature as an accreditation tool for partners and guest, or use it to collect ...
Send out multiple tickets at the same time via the guest list tool
Via the guestlist tool, it is possible to provide a complete list of tickets by importing a . CSV file. Read all about it below. 1. Select the desired event. 2. Go to the event setup and select guestlist. 3. Choose 'import with assigned products' ...
Add additional information to the confirmation email
In the confirmation email that fans receive, there are several places where you can add text. Here, you can include important information and/or instructions. Go to 'Dashboard' and select the desired event. Click on the 'Settings' header in the left ...
Give preference to different payment methods by setting a minimum amount
For the sale of tickets for your event, it is possible to set restrictions on the available payment methods. This can be done based on a minimum and/or maximum purchase amount. For example, it might be useful to display payment methods with a high ...