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Adding extra information to a ticket shop
It can sometimes be useful to add extra information to your ticket shop, without it being directly linked to a specific product. Follow the steps below to add general information about the event or purchasing process in your shop. Go to 'Manage' and ...
Adjusting event details
If you need to change the date of your event after creating it, there's no need to create a new event. You can easily adjust the current settings of the event using the following steps. 1. Go to 'Manage' and select the event you want to adjust. 2. ...
Adjusting the sales periods of your products and event(s)
Adjusting the sales period of your event If you want to extend or shorten the sale of tickets for your event, you can adjust the period for this. Go to 'Manage' and select the desired event. Navigate to 'Sales Periods'. Adjust the sales period to the ...
Adding or arranging products in a ticket shop
If you haven't created any products yet, please read this article first. Go to 'Manage' and select the desired event. In the light gray column, go to 'Sales Configuration'. Select your desired ticket shop. Click on the pink button 'Add Products to ...
Create a new product and add it to a ticket shop
In this article, it is explained how to create a new product and how to add it to a ticket shop. 1. Go to 'Manage' and select the desired event. 2. Under 'Event Settings,' navigate to 'Products.' 3. Click on 'Create New Product.' 4. Choose the 'Type' ...
Create a new ticketshop
Within an event, you can create multiple ticket shops. Consider, for example, a separate ticket link for a presale and friends & family sale. Follow the steps below: Create ticketshop 1. Go to 'Manage' and select the event 2. Go to 'Sales ...
Set up a service fee for the buyer
On top of the ticket price, as a seller, you can also charge service fees. This can be specified at both the product and order levels. Note: Ticket prices are always displayed including service fees when charged. If you choose service fees per order, ...
Create a new event
Follow the steps below to quickly and easily set up a new event with its corresponding ticket shop. Go to 'Manage' and click on 'Create New Event.' Fill in the required basic information for the event and then click 'Next.' This information can ...
Setting up additional product fees
Setting up additional product fees Apart from the ticket price and service fee, it may be necessary to charge additional costs, such as tourist tax or deposit. With the custom fee solution, additional costs can be added separately per product, and ...
Manually change products to sold out
Products automatically go to 'Sold out' in the shop when there is no more capacity. Follow the steps below if you want to set specific products to sold out earlier and manually. Go to 'Manage' and select the desired event. Under Event Settings, go to ...
Art work Overview
Overview artwork ticket shop type example artwork type size logo max 300 kB, png, svg, jpg or gif, optimal size: 225 x 75 pixel background picture max 1 MB, jpg or png 1800 x 1000 pixel favicon png, ico- or gif, 32 x 32 pixel Queue (optional) ...
Popular Articles
Creating a scan operation
Before you start scanning, you need to create an operation. You do this by setting up a scan and creating an operation. Follow the steps below to get started: 1. Go to 'Manage' at the top. 2. Click on 'Scanning' in the black left-hand menu. 3. Then ...
How to make reservations for your event possible
With the reservations tool a partner, fan or guest can apply for a ticket or other product. This application can be automaticly approved or denied. You can use this feature as an accreditation tool for partners and guest, or use it to collect ...
Send out multiple tickets at the same time via the guest list tool
Via the guestlist tool, it is possible to provide a complete list of tickets by importing a . CSV file. Read all about it below. 1. Select the desired event. 2. Go to the event setup and select guestlist. 3. Choose 'import with assigned products' ...
Add additional information to the confirmation email
In the confirmation e-mail fans receive, there are several places where you can add text. Here you can put important information and/or instructions, for example. 1. Go to the desired event via 'Manage'. 2. Select 'Fulfillment settings' in the light ...
Give preference to different payment methods by setting a minimum amount
To sell tickets for your event, it is possible to set restrictions on the available payment methods. This is possible based on a minimum and/or maximum purchase amount. For example, it can be useful to show the payment methods with a high chargeback ...