Fan database
Add an extra questionnaire to the checkout process
This article explains how to create a questionnaire and link it to the checkout process. If you want to display the questionnaire only after completing the checkout, please read this article. 1. Go to 'Manage' and then in the black bar on the left, ...
Optimize your fan database with custom fields in personalization
Research has shown that fewer (mandatory) fields in the checkout process increase conversion rates. To still be able to gather necessary information or to request additional preferences, we offer the option to collect information after the checkout ...
Which information do you request from the ticket buyer?
Research has shown that fewer (mandatory) fields in the checkout process increase conversion rates. Determine how much information you request from your visitors by following the steps in this article. 1. Go to 'Manage'. 2. In the black column, click ...
Enable your fans to make name changes through Name Chang
Through our personalization features we enable our clients to collect the data of all (100%) fans. With this valuable data, we enable our clients to build their own unique database and get a better understanding of their fan base. However, if a fan ...
Know who your visitors are with Send to Friend
Where previously the main booker was responsible for personalising all tickets, the main booker can now send his or her friends a personalisation request via Send to Friend. You can decide whether personalisation of tickets is mandatory or not. This ...
Complete your fan database with personalisation
Personalisation gives you insight into who your fans are. In addition to the data of ticket buyers, this feature allows you to map out all visitors to your event. This not only provides unique insights, but also offers the opportunity to create or ...
Popular Articles
Creating a scan operation
Before you start scanning, you need to create an operation. You do this by setting up a scan and creating an operation. Follow the steps below to get started: 1. Go to 'Manage' at the top. 2. Click on 'Scanning' in the black left-hand menu. 3. Then ...
How to make reservations for your event possible
With the reservations tool a partner, fan or guest can apply for a ticket or other product. This application can be automaticly approved or denied. You can use this feature as an accreditation tool for partners and guest, or use it to collect ...
Send out multiple tickets at the same time via the guest list tool
Via the guestlist tool, it is possible to provide a complete list of tickets by importing a . CSV file. Read all about it below. 1. Select the desired event. 2. Go to the event setup and select guestlist. 3. Choose 'import with assigned products' ...
Add additional information to the confirmation email
In the confirmation email that fans receive, there are several places where you can add text. Here, you can include important information and/or instructions. Go to 'Dashboard' and select the desired event. Click on the 'Settings' header in the left ...
Give preference to different payment methods by setting a minimum amount
For the sale of tickets for your event, it is possible to set restrictions on the available payment methods. This can be done based on a minimum and/or maximum purchase amount. For example, it might be useful to display payment methods with a high ...