Add an extra questionnaire to the checkout process
This article explains how to create a questionnaire and link it to the checkout process. If you want to display the questionnaire only after completing the checkout, please read this article.
1. Go to 'Manage' and then in the black bar on the left, navigate to 'Questionnaires'.
2. Click on 'New questionnaire'.
3. Enter a title and click 'Save Changes'. Tip: Choose a recognizable title related to the topic of the questions.
4. Click on 'New question'. Choose the type of question or text you want to display and whether it is mandatory to answer.
- Label: A piece of text without choices for the ticket buyer, such as an introduction or explanation.
- Short text: A question to which the ticket buyer can respond with a short piece of text.
- Long text: A question to which the ticket buyer can respond with a long piece of text.
- Checkbox: A question to which the ticket buyer can check one answer.
- Checkbox group: A question to which the ticket buyer can check multiple answers.
- Radio button group: A question to which the ticket buyer can select one answer, but with multiple options available.
- Date: A question to which the ticket buyer can respond with a date.
Note: It is possible to edit a questionnaire after it has been created. Please do this only if it has not been used yet and no answers have been provided, to prevent any data loss.
Linking a questionnaire to an event
5. Go back to 'Manage' and select the desired event.
6. In the light gray menu, go to 'Questionnaires'. Then click on 'Add Questionnaire to Event'.
7. You can now add your created questionnaire. The questionnaire must be linked to a sales channel (read: ticket shop) and can optionally be activated for specific products. When activated for specific products, you can choose whether the list is shown once per order or repeatedly for each item of the product.
8. Finally, click on 'Save Changes' when everything is set. Open the ticket shop and proceed to checkout to test the questionnaire.
9. The results of your questionnaire can be easily downloaded as CSV or Excel files via 'Reports -> Event -> Questionnaires'.
Related Articles
Encourage fans to purchase add-ons with upselling
It's possible to add add-ons both at the checkout and in the MyOrder environment of the fan. Fans will see upsell options at the checkout when they have added products to their shopping cart. In the MyOrder environment, fans can personalize tickets, ...Optimize your fan database with custom fields in personalization
Research has shown that fewer (mandatory) fields in the checkout process increase conversion rates. To still be able to gather necessary information or to request additional preferences, we offer the option to collect information after the checkout ...Increase upsell with shopping cart banners
Add a banner per step in your Ticketshop to bring people back to merchandise, for example, or to advertise more other services you offer. Therefore, this is a great way to cross-sell during the purchase process. Go to 'Manage' and choose the event. ...Which information do you request from the ticket buyer?
Research has shown that fewer (mandatory) fields in the checkout process increase conversion rates. Determine how much information you request from your visitors by following the steps in this article. 1. Go to 'Manage'. 2. In the black column, click ...Display recommended products in your shop with Dynamic Shopping
Dynamic Shopping is a handy tool that makes recommended products visible to fans during the purchase process. Below are the steps to set up Dynamic Shopping in your shop. 1. Activate Dynamic Shopping If you have never used Dynamic Shopping before, or ...