Which information do you request from the ticket buyer?
Research has shown that fewer (mandatory) fields in the checkout process increase conversion rates. Determine how much information you request from your visitors by following the steps in this article.
1. Go to 'Manage'.
2. In the black column, click on 'General Settings', then 'Sales Channels', and select the sales channel.
Info: Haven't created a sales channel yet? Read this article on how to set up a new sales channel.
3. Expand the 'Consumer Fields' tab at the bottom of the page.
4. Modify the fields below according to your preferences.
5. Click on the pink button 'Update Channel'.
Note: The fields first name, last name, email address, and country are mandatory and cannot be disabled.
If you would like to request additional information from the ticket buyer, please read the following articles:
Related Articles
Complete your fan database with personalisation
Personalisation gives you insight into who your fans are. In addition to the data of ticket buyers, this feature allows you to map out all visitors to your event. This not only provides unique insights, but also offers the opportunity to create or ...Know who your visitors are with Send to Friend
Where previously the main booker was responsible for personalising all tickets, the main booker can now send his or her friends a personalisation request via Send to Friend. You can decide whether personalisation of tickets is mandatory or not. This ...Add an extra questionnaire to the checkout process
This article explains how to create a questionnaire and link it to the checkout process. If you want to display the questionnaire only after completing the checkout, please read this article. 1. Go to 'Manage' and then in the black bar on the left, ...Activate Secureswap for your event
Secureswap is a feature that has been set up by Paylogic in cooperation with TicketSwap in order to make the resale of tickets 100% reliable. When a ticket buyer sells a ticket via TicketSwap, the old barcode will be canceled and the buyer ...Maximize conversion through deferred payments via Klarna
In the current payment landscape, there is a lot of innovation in the field of fintech. Currently, Klarna is one of the largest in terms of "deferred" payments. Since 2023, See Tickets customers have been able to offer Klarna as a possible payment ...